GET api/Group?pageNumber={pageNumber}&pageSize={pageSize}
Retrieves the groups associated with your provider account.
Request Information
Parameters
| Name | Description | Additional information |
|---|---|---|
| pageNumber | The page number to get |
Define this parameter in the request URI. |
| pageSize | The page size to get |
Define this parameter in the request URI. |
Response Information
Response body formats
application/json, text/json
Sample:
{
"is_last": true,
"groups": [
{
"agent_ids": [
1,
2,
3
],
"date_created": "2025-12-03T08:49:44.6627575-05:00",
"description": "sample string 1",
"name": "sample string 2",
"is_default": true,
"provider_id": 4,
"escalate_in_minutes": 5,
"is_by_business_hours": true,
"round_robin_enabled": true,
"agent_ids_to_escalate_to": [
1,
2,
3
],
"id": 1
},
{
"agent_ids": [
1,
2,
3
],
"date_created": "2025-12-03T08:49:44.6627575-05:00",
"description": "sample string 1",
"name": "sample string 2",
"is_default": true,
"provider_id": 4,
"escalate_in_minutes": 5,
"is_by_business_hours": true,
"round_robin_enabled": true,
"agent_ids_to_escalate_to": [
1,
2,
3
],
"id": 1
},
{
"agent_ids": [
1,
2,
3
],
"date_created": "2025-12-03T08:49:44.6627575-05:00",
"description": "sample string 1",
"name": "sample string 2",
"is_default": true,
"provider_id": 4,
"escalate_in_minutes": 5,
"is_by_business_hours": true,
"round_robin_enabled": true,
"agent_ids_to_escalate_to": [
1,
2,
3
],
"id": 1
}
]
}
application/xml, text/xml
Sample:
<groups_page xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
<groups>
<group>
<id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
<agent_ids xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
<d4p1:long>1</d4p1:long>
<d4p1:long>2</d4p1:long>
<d4p1:long>3</d4p1:long>
</agent_ids>
<agent_ids_to_escalate_to xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
<d4p1:long>1</d4p1:long>
<d4p1:long>2</d4p1:long>
<d4p1:long>3</d4p1:long>
</agent_ids_to_escalate_to>
<date_created>2025-12-03T08:49:44.6627575-05:00</date_created>
<description>sample string 1</description>
<escalate_in_minutes>5</escalate_in_minutes>
<is_by_business_hours>true</is_by_business_hours>
<is_default>true</is_default>
<name>sample string 2</name>
<provider_id>4</provider_id>
<round_robin_enabled>true</round_robin_enabled>
</group>
<group>
<id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
<agent_ids xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
<d4p1:long>1</d4p1:long>
<d4p1:long>2</d4p1:long>
<d4p1:long>3</d4p1:long>
</agent_ids>
<agent_ids_to_escalate_to xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
<d4p1:long>1</d4p1:long>
<d4p1:long>2</d4p1:long>
<d4p1:long>3</d4p1:long>
</agent_ids_to_escalate_to>
<date_created>2025-12-03T08:49:44.6627575-05:00</date_created>
<description>sample string 1</description>
<escalate_in_minutes>5</escalate_in_minutes>
<is_by_business_hours>true</is_by_business_hours>
<is_default>true</is_default>
<name>sample string 2</name>
<provider_id>4</provider_id>
<round_robin_enabled>true</round_robin_enabled>
</group>
<group>
<id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
<agent_ids xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
<d4p1:long>1</d4p1:long>
<d4p1:long>2</d4p1:long>
<d4p1:long>3</d4p1:long>
</agent_ids>
<agent_ids_to_escalate_to xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
<d4p1:long>1</d4p1:long>
<d4p1:long>2</d4p1:long>
<d4p1:long>3</d4p1:long>
</agent_ids_to_escalate_to>
<date_created>2025-12-03T08:49:44.6627575-05:00</date_created>
<description>sample string 1</description>
<escalate_in_minutes>5</escalate_in_minutes>
<is_by_business_hours>true</is_by_business_hours>
<is_default>true</is_default>
<name>sample string 2</name>
<provider_id>4</provider_id>
<round_robin_enabled>true</round_robin_enabled>
</group>
</groups>
<is_last>true</is_last>
</groups_page>