GET api/Support_Ticket/GetTicketById?ticketId={ticketId}
Retrieves the support ticket with the specified Id.
Request Information
Parameters
| Name | Description | Additional information |
|---|---|---|
| ticketId | The Id of the support ticket to retrieve |
Define this parameter in the request URI. |
Response Information
Response body formats
application/json, text/json
Sample:
{
"assigned_by_id": 1,
"assigned_to_id": 1,
"assigned_to_full_name": "sample string 1",
"body": "sample string 2",
"brand_id": 1,
"date_created": "2025-10-28T08:53:47.8878123-04:00",
"date_last_modified": "2025-10-28T08:53:47.8878123-04:00",
"last_modifier_full_name": "sample string 5",
"date_resolved": "2025-10-28T08:53:47.8878123-04:00",
"external_id": "sample string 6",
"is_resolved": true,
"overall_status": {
"is_resolved": true,
"name": "sample string 2",
"system_type": 3,
"id": 1
},
"owner": {
"address1": "sample string 1",
"customerid": 2,
"alternate_phone_number": "sample string 3",
"city": "sample string 4",
"company_name": "sample string 5",
"country": "sample string 6",
"date_time_format": {
"adjust_for_daylight_savings": true,
"date_format": {
"name": "sample string 1",
"id": 1
},
"time_format": {
"name": "sample string 1",
"id": 1
},
"id": 1
},
"description": "sample string 7",
"full_name": "sample string 8",
"is_active": true,
"is_agent": true,
"location": "sample string 11",
"phone_number": "sample string 12",
"postal_code": "sample string 13",
"signature": "sample string 14",
"title": "sample string 15",
"username": "sample string 16",
"emailaddress": "sample string 17",
"photo_filename": "sample string 18",
"id": 1
},
"priority": {
"name": "sample string 1",
"system_type": 2,
"id": 1
},
"product": {
"description": "sample string 1",
"name": "sample string 2",
"id": 1
},
"row_guid": "sample string 8",
"source": {
"name": "sample string 1",
"system_type": 2,
"id": 1
},
"sub_id": 9,
"subject": "sample string 10",
"ticket_type": {
"name": "sample string 1",
"system_type": 2,
"id": 1
},
"views": 11,
"date_sla_failed": "2025-10-28T08:53:47.8878123-04:00",
"due_date": "2025-10-28T08:53:47.8878123-04:00",
"Cc": [
"sample string 1",
"sample string 2",
"sample string 3"
],
"form_id": 12,
"tags": [
1,
2,
3
],
"group_id": 13,
"group_name": "sample string 14",
"is_agent_last_to_respond": true,
"id": 1
}
application/xml, text/xml
Sample:
<support_ticket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api.Ticketing">
<id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
<Cc xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
<d2p1:string>sample string 1</d2p1:string>
<d2p1:string>sample string 2</d2p1:string>
<d2p1:string>sample string 3</d2p1:string>
</Cc>
<assigned_by_id>1</assigned_by_id>
<assigned_to_full_name>sample string 1</assigned_to_full_name>
<assigned_to_id>1</assigned_to_id>
<body>sample string 2</body>
<brand_id>1</brand_id>
<date_created>2025-10-28T08:53:47.8878123-04:00</date_created>
<date_last_modified>2025-10-28T08:53:47.8878123-04:00</date_last_modified>
<date_resolved>2025-10-28T08:53:47.8878123-04:00</date_resolved>
<date_sla_failed>2025-10-28T08:53:47.8878123-04:00</date_sla_failed>
<due_date>2025-10-28T08:53:47.8878123-04:00</due_date>
<external_id>sample string 6</external_id>
<form_id>12</form_id>
<group_id>13</group_id>
<group_name>sample string 14</group_name>
<is_agent_last_to_respond>true</is_agent_last_to_respond>
<is_resolved>true</is_resolved>
<last_modifier_full_name>sample string 5</last_modifier_full_name>
<overall_status>
<id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
<is_resolved>true</is_resolved>
<name>sample string 2</name>
<system_type>3</system_type>
</overall_status>
<owner xmlns:d2p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
<id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
<d2p1:address1>sample string 1</d2p1:address1>
<d2p1:alternate_phone_number>sample string 3</d2p1:alternate_phone_number>
<d2p1:city>sample string 4</d2p1:city>
<d2p1:company_name>sample string 5</d2p1:company_name>
<d2p1:country>sample string 6</d2p1:country>
<d2p1:customerid>2</d2p1:customerid>
<d2p1:date_time_format>
<id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
<d2p1:adjust_for_daylight_savings>true</d2p1:adjust_for_daylight_savings>
<d2p1:date_format>
<id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
<d2p1:name>sample string 1</d2p1:name>
</d2p1:date_format>
<d2p1:time_format>
<id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
<d2p1:name>sample string 1</d2p1:name>
</d2p1:time_format>
</d2p1:date_time_format>
<d2p1:description>sample string 7</d2p1:description>
<d2p1:emailaddress>sample string 17</d2p1:emailaddress>
<d2p1:full_name>sample string 8</d2p1:full_name>
<d2p1:is_active>true</d2p1:is_active>
<d2p1:is_agent>true</d2p1:is_agent>
<d2p1:location>sample string 11</d2p1:location>
<d2p1:phone_number>sample string 12</d2p1:phone_number>
<d2p1:photo_filename>sample string 18</d2p1:photo_filename>
<d2p1:postal_code>sample string 13</d2p1:postal_code>
<d2p1:signature>sample string 14</d2p1:signature>
<d2p1:title>sample string 15</d2p1:title>
<d2p1:username>sample string 16</d2p1:username>
</owner>
<priority>
<id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
<name>sample string 1</name>
<system_type>2</system_type>
</priority>
<product xmlns:d2p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
<id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
<d2p1:description>sample string 1</d2p1:description>
<d2p1:name>sample string 2</d2p1:name>
</product>
<row_guid>sample string 8</row_guid>
<source>
<id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
<name>sample string 1</name>
<system_type>2</system_type>
</source>
<sub_id>9</sub_id>
<subject>sample string 10</subject>
<tags xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
<d2p1:long>1</d2p1:long>
<d2p1:long>2</d2p1:long>
<d2p1:long>3</d2p1:long>
</tags>
<ticket_type>
<id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
<name>sample string 1</name>
<system_type>2</system_type>
</ticket_type>
<views>11</views>
</support_ticket>