GET api/Support_Ticket/OtherTickets?pageNumber={pageNumber}&pageSize={pageSize}&statusId={statusId}&brandId={brandId}&priorityId={priorityId}&ticketTypeId={ticketTypeId}&createStartDateTimeUtc={createStartDateTimeUtc}&createEndDateTimeUtc={createEndDateTimeUtc}&includeDescription={includeDescription}

Retrieves tickets according to the specified parameters. Dates should be with time in UTC.

Request Information

Parameters

NameDescriptionAdditional information
pageNumber
Number of page from 1 to N

Define this parameter in the request URI.

pageSize
Count of elements on page

Define this parameter in the request URI.

statusId
Tickets status id. Set 0 for all

Define this parameter in the request URI.

brandId
Tickets brand id. Set 0 for all

Define this parameter in the request URI.

priorityId
Tickets priority id. Set 0 for all

Define this parameter in the request URI.

ticketTypeId
Tickets type id. Set 0 for all

Define this parameter in the request URI.

createStartDateTimeUtc
Tickets create start date and time

Define this parameter in the request URI.

createEndDateTimeUtc
Tickets create end date and time

Define this parameter in the request URI.

includeDescription
Whether to load description of tickets

Define this parameter in the request URI.

Response Information

Response body formats

application/json, text/json

Sample:
{
  "is_last": true,
  "tickets": [
    {
      "assigned_by_id": 1,
      "assigned_to_id": 1,
      "assigned_to_full_name": "sample string 1",
      "body": "sample string 2",
      "brand_id": 1,
      "date_created": "2024-03-12T19:17:46.9210888-04:00",
      "date_last_modified": "2024-03-12T19:17:46.9210888-04:00",
      "last_modifier_full_name": "sample string 5",
      "date_resolved": "2024-03-12T19:17:46.9210888-04:00",
      "external_id": "sample string 6",
      "is_resolved": true,
      "overall_status": {
        "is_resolved": true,
        "name": "sample string 2",
        "system_type": 3,
        "id": 1
      },
      "owner": {
        "address1": "sample string 1",
        "customerid": 2,
        "alternate_phone_number": "sample string 3",
        "city": "sample string 4",
        "company_name": "sample string 5",
        "country": "sample string 6",
        "date_time_format": {
          "adjust_for_daylight_savings": true,
          "date_format": {
            "name": "sample string 1",
            "id": 1
          },
          "time_format": {
            "name": "sample string 1",
            "id": 1
          },
          "id": 1
        },
        "description": "sample string 7",
        "full_name": "sample string 8",
        "is_active": true,
        "is_agent": true,
        "location": "sample string 11",
        "phone_number": "sample string 12",
        "postal_code": "sample string 13",
        "signature": "sample string 14",
        "title": "sample string 15",
        "username": "sample string 16",
        "emailaddress": "sample string 17",
        "photo_filename": "sample string 18",
        "id": 1
      },
      "priority": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "product": {
        "description": "sample string 1",
        "name": "sample string 2",
        "id": 1
      },
      "row_guid": "sample string 8",
      "source": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "sub_id": 9,
      "subject": "sample string 10",
      "ticket_type": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "views": 11,
      "date_sla_failed": "2024-03-12T19:17:46.9210888-04:00",
      "due_date": "2024-03-12T19:17:46.9210888-04:00",
      "Cc": [
        "sample string 1",
        "sample string 2",
        "sample string 3"
      ],
      "form_id": 12,
      "tags": [
        1,
        2,
        3
      ],
      "group_id": 13,
      "group_name": "sample string 14",
      "is_agent_last_to_respond": true,
      "id": 1
    },
    {
      "assigned_by_id": 1,
      "assigned_to_id": 1,
      "assigned_to_full_name": "sample string 1",
      "body": "sample string 2",
      "brand_id": 1,
      "date_created": "2024-03-12T19:17:46.9210888-04:00",
      "date_last_modified": "2024-03-12T19:17:46.9210888-04:00",
      "last_modifier_full_name": "sample string 5",
      "date_resolved": "2024-03-12T19:17:46.9210888-04:00",
      "external_id": "sample string 6",
      "is_resolved": true,
      "overall_status": {
        "is_resolved": true,
        "name": "sample string 2",
        "system_type": 3,
        "id": 1
      },
      "owner": {
        "address1": "sample string 1",
        "customerid": 2,
        "alternate_phone_number": "sample string 3",
        "city": "sample string 4",
        "company_name": "sample string 5",
        "country": "sample string 6",
        "date_time_format": {
          "adjust_for_daylight_savings": true,
          "date_format": {
            "name": "sample string 1",
            "id": 1
          },
          "time_format": {
            "name": "sample string 1",
            "id": 1
          },
          "id": 1
        },
        "description": "sample string 7",
        "full_name": "sample string 8",
        "is_active": true,
        "is_agent": true,
        "location": "sample string 11",
        "phone_number": "sample string 12",
        "postal_code": "sample string 13",
        "signature": "sample string 14",
        "title": "sample string 15",
        "username": "sample string 16",
        "emailaddress": "sample string 17",
        "photo_filename": "sample string 18",
        "id": 1
      },
      "priority": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "product": {
        "description": "sample string 1",
        "name": "sample string 2",
        "id": 1
      },
      "row_guid": "sample string 8",
      "source": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "sub_id": 9,
      "subject": "sample string 10",
      "ticket_type": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "views": 11,
      "date_sla_failed": "2024-03-12T19:17:46.9210888-04:00",
      "due_date": "2024-03-12T19:17:46.9210888-04:00",
      "Cc": [
        "sample string 1",
        "sample string 2",
        "sample string 3"
      ],
      "form_id": 12,
      "tags": [
        1,
        2,
        3
      ],
      "group_id": 13,
      "group_name": "sample string 14",
      "is_agent_last_to_respond": true,
      "id": 1
    },
    {
      "assigned_by_id": 1,
      "assigned_to_id": 1,
      "assigned_to_full_name": "sample string 1",
      "body": "sample string 2",
      "brand_id": 1,
      "date_created": "2024-03-12T19:17:46.9210888-04:00",
      "date_last_modified": "2024-03-12T19:17:46.9210888-04:00",
      "last_modifier_full_name": "sample string 5",
      "date_resolved": "2024-03-12T19:17:46.9210888-04:00",
      "external_id": "sample string 6",
      "is_resolved": true,
      "overall_status": {
        "is_resolved": true,
        "name": "sample string 2",
        "system_type": 3,
        "id": 1
      },
      "owner": {
        "address1": "sample string 1",
        "customerid": 2,
        "alternate_phone_number": "sample string 3",
        "city": "sample string 4",
        "company_name": "sample string 5",
        "country": "sample string 6",
        "date_time_format": {
          "adjust_for_daylight_savings": true,
          "date_format": {
            "name": "sample string 1",
            "id": 1
          },
          "time_format": {
            "name": "sample string 1",
            "id": 1
          },
          "id": 1
        },
        "description": "sample string 7",
        "full_name": "sample string 8",
        "is_active": true,
        "is_agent": true,
        "location": "sample string 11",
        "phone_number": "sample string 12",
        "postal_code": "sample string 13",
        "signature": "sample string 14",
        "title": "sample string 15",
        "username": "sample string 16",
        "emailaddress": "sample string 17",
        "photo_filename": "sample string 18",
        "id": 1
      },
      "priority": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "product": {
        "description": "sample string 1",
        "name": "sample string 2",
        "id": 1
      },
      "row_guid": "sample string 8",
      "source": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "sub_id": 9,
      "subject": "sample string 10",
      "ticket_type": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "views": 11,
      "date_sla_failed": "2024-03-12T19:17:46.9210888-04:00",
      "due_date": "2024-03-12T19:17:46.9210888-04:00",
      "Cc": [
        "sample string 1",
        "sample string 2",
        "sample string 3"
      ],
      "form_id": 12,
      "tags": [
        1,
        2,
        3
      ],
      "group_id": 13,
      "group_name": "sample string 14",
      "is_agent_last_to_respond": true,
      "id": 1
    }
  ]
}

application/xml, text/xml

Sample:
<support_tickets_page xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api.Ticketing">
  <is_last>true</is_last>
  <tickets>
    <support_ticket>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <Cc xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>sample string 1</d4p1:string>
        <d4p1:string>sample string 2</d4p1:string>
        <d4p1:string>sample string 3</d4p1:string>
      </Cc>
      <assigned_by_id>1</assigned_by_id>
      <assigned_to_full_name>sample string 1</assigned_to_full_name>
      <assigned_to_id>1</assigned_to_id>
      <body>sample string 2</body>
      <brand_id>1</brand_id>
      <date_created>2024-03-12T19:17:46.9210888-04:00</date_created>
      <date_last_modified>2024-03-12T19:17:46.9210888-04:00</date_last_modified>
      <date_resolved>2024-03-12T19:17:46.9210888-04:00</date_resolved>
      <date_sla_failed>2024-03-12T19:17:46.9210888-04:00</date_sla_failed>
      <due_date>2024-03-12T19:17:46.9210888-04:00</due_date>
      <external_id>sample string 6</external_id>
      <form_id>12</form_id>
      <group_id>13</group_id>
      <group_name>sample string 14</group_name>
      <is_agent_last_to_respond>true</is_agent_last_to_respond>
      <is_resolved>true</is_resolved>
      <last_modifier_full_name>sample string 5</last_modifier_full_name>
      <overall_status>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <is_resolved>true</is_resolved>
        <name>sample string 2</name>
        <system_type>3</system_type>
      </overall_status>
      <owner xmlns:d4p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d4p1:address1>sample string 1</d4p1:address1>
        <d4p1:alternate_phone_number>sample string 3</d4p1:alternate_phone_number>
        <d4p1:city>sample string 4</d4p1:city>
        <d4p1:company_name>sample string 5</d4p1:company_name>
        <d4p1:country>sample string 6</d4p1:country>
        <d4p1:customerid>2</d4p1:customerid>
        <d4p1:date_time_format>
          <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
          <d4p1:adjust_for_daylight_savings>true</d4p1:adjust_for_daylight_savings>
          <d4p1:date_format>
            <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
            <d4p1:name>sample string 1</d4p1:name>
          </d4p1:date_format>
          <d4p1:time_format>
            <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
            <d4p1:name>sample string 1</d4p1:name>
          </d4p1:time_format>
        </d4p1:date_time_format>
        <d4p1:description>sample string 7</d4p1:description>
        <d4p1:emailaddress>sample string 17</d4p1:emailaddress>
        <d4p1:full_name>sample string 8</d4p1:full_name>
        <d4p1:is_active>true</d4p1:is_active>
        <d4p1:is_agent>true</d4p1:is_agent>
        <d4p1:location>sample string 11</d4p1:location>
        <d4p1:phone_number>sample string 12</d4p1:phone_number>
        <d4p1:photo_filename>sample string 18</d4p1:photo_filename>
        <d4p1:postal_code>sample string 13</d4p1:postal_code>
        <d4p1:signature>sample string 14</d4p1:signature>
        <d4p1:title>sample string 15</d4p1:title>
        <d4p1:username>sample string 16</d4p1:username>
      </owner>
      <priority>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </priority>
      <product xmlns:d4p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d4p1:description>sample string 1</d4p1:description>
        <d4p1:name>sample string 2</d4p1:name>
      </product>
      <row_guid>sample string 8</row_guid>
      <source>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </source>
      <sub_id>9</sub_id>
      <subject>sample string 10</subject>
      <tags xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:long>1</d4p1:long>
        <d4p1:long>2</d4p1:long>
        <d4p1:long>3</d4p1:long>
      </tags>
      <ticket_type>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </ticket_type>
      <views>11</views>
    </support_ticket>
    <support_ticket>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <Cc xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>sample string 1</d4p1:string>
        <d4p1:string>sample string 2</d4p1:string>
        <d4p1:string>sample string 3</d4p1:string>
      </Cc>
      <assigned_by_id>1</assigned_by_id>
      <assigned_to_full_name>sample string 1</assigned_to_full_name>
      <assigned_to_id>1</assigned_to_id>
      <body>sample string 2</body>
      <brand_id>1</brand_id>
      <date_created>2024-03-12T19:17:46.9210888-04:00</date_created>
      <date_last_modified>2024-03-12T19:17:46.9210888-04:00</date_last_modified>
      <date_resolved>2024-03-12T19:17:46.9210888-04:00</date_resolved>
      <date_sla_failed>2024-03-12T19:17:46.9210888-04:00</date_sla_failed>
      <due_date>2024-03-12T19:17:46.9210888-04:00</due_date>
      <external_id>sample string 6</external_id>
      <form_id>12</form_id>
      <group_id>13</group_id>
      <group_name>sample string 14</group_name>
      <is_agent_last_to_respond>true</is_agent_last_to_respond>
      <is_resolved>true</is_resolved>
      <last_modifier_full_name>sample string 5</last_modifier_full_name>
      <overall_status>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <is_resolved>true</is_resolved>
        <name>sample string 2</name>
        <system_type>3</system_type>
      </overall_status>
      <owner xmlns:d4p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d4p1:address1>sample string 1</d4p1:address1>
        <d4p1:alternate_phone_number>sample string 3</d4p1:alternate_phone_number>
        <d4p1:city>sample string 4</d4p1:city>
        <d4p1:company_name>sample string 5</d4p1:company_name>
        <d4p1:country>sample string 6</d4p1:country>
        <d4p1:customerid>2</d4p1:customerid>
        <d4p1:date_time_format>
          <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
          <d4p1:adjust_for_daylight_savings>true</d4p1:adjust_for_daylight_savings>
          <d4p1:date_format>
            <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
            <d4p1:name>sample string 1</d4p1:name>
          </d4p1:date_format>
          <d4p1:time_format>
            <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
            <d4p1:name>sample string 1</d4p1:name>
          </d4p1:time_format>
        </d4p1:date_time_format>
        <d4p1:description>sample string 7</d4p1:description>
        <d4p1:emailaddress>sample string 17</d4p1:emailaddress>
        <d4p1:full_name>sample string 8</d4p1:full_name>
        <d4p1:is_active>true</d4p1:is_active>
        <d4p1:is_agent>true</d4p1:is_agent>
        <d4p1:location>sample string 11</d4p1:location>
        <d4p1:phone_number>sample string 12</d4p1:phone_number>
        <d4p1:photo_filename>sample string 18</d4p1:photo_filename>
        <d4p1:postal_code>sample string 13</d4p1:postal_code>
        <d4p1:signature>sample string 14</d4p1:signature>
        <d4p1:title>sample string 15</d4p1:title>
        <d4p1:username>sample string 16</d4p1:username>
      </owner>
      <priority>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </priority>
      <product xmlns:d4p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d4p1:description>sample string 1</d4p1:description>
        <d4p1:name>sample string 2</d4p1:name>
      </product>
      <row_guid>sample string 8</row_guid>
      <source>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </source>
      <sub_id>9</sub_id>
      <subject>sample string 10</subject>
      <tags xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:long>1</d4p1:long>
        <d4p1:long>2</d4p1:long>
        <d4p1:long>3</d4p1:long>
      </tags>
      <ticket_type>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </ticket_type>
      <views>11</views>
    </support_ticket>
    <support_ticket>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <Cc xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>sample string 1</d4p1:string>
        <d4p1:string>sample string 2</d4p1:string>
        <d4p1:string>sample string 3</d4p1:string>
      </Cc>
      <assigned_by_id>1</assigned_by_id>
      <assigned_to_full_name>sample string 1</assigned_to_full_name>
      <assigned_to_id>1</assigned_to_id>
      <body>sample string 2</body>
      <brand_id>1</brand_id>
      <date_created>2024-03-12T19:17:46.9210888-04:00</date_created>
      <date_last_modified>2024-03-12T19:17:46.9210888-04:00</date_last_modified>
      <date_resolved>2024-03-12T19:17:46.9210888-04:00</date_resolved>
      <date_sla_failed>2024-03-12T19:17:46.9210888-04:00</date_sla_failed>
      <due_date>2024-03-12T19:17:46.9210888-04:00</due_date>
      <external_id>sample string 6</external_id>
      <form_id>12</form_id>
      <group_id>13</group_id>
      <group_name>sample string 14</group_name>
      <is_agent_last_to_respond>true</is_agent_last_to_respond>
      <is_resolved>true</is_resolved>
      <last_modifier_full_name>sample string 5</last_modifier_full_name>
      <overall_status>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <is_resolved>true</is_resolved>
        <name>sample string 2</name>
        <system_type>3</system_type>
      </overall_status>
      <owner xmlns:d4p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d4p1:address1>sample string 1</d4p1:address1>
        <d4p1:alternate_phone_number>sample string 3</d4p1:alternate_phone_number>
        <d4p1:city>sample string 4</d4p1:city>
        <d4p1:company_name>sample string 5</d4p1:company_name>
        <d4p1:country>sample string 6</d4p1:country>
        <d4p1:customerid>2</d4p1:customerid>
        <d4p1:date_time_format>
          <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
          <d4p1:adjust_for_daylight_savings>true</d4p1:adjust_for_daylight_savings>
          <d4p1:date_format>
            <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
            <d4p1:name>sample string 1</d4p1:name>
          </d4p1:date_format>
          <d4p1:time_format>
            <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
            <d4p1:name>sample string 1</d4p1:name>
          </d4p1:time_format>
        </d4p1:date_time_format>
        <d4p1:description>sample string 7</d4p1:description>
        <d4p1:emailaddress>sample string 17</d4p1:emailaddress>
        <d4p1:full_name>sample string 8</d4p1:full_name>
        <d4p1:is_active>true</d4p1:is_active>
        <d4p1:is_agent>true</d4p1:is_agent>
        <d4p1:location>sample string 11</d4p1:location>
        <d4p1:phone_number>sample string 12</d4p1:phone_number>
        <d4p1:photo_filename>sample string 18</d4p1:photo_filename>
        <d4p1:postal_code>sample string 13</d4p1:postal_code>
        <d4p1:signature>sample string 14</d4p1:signature>
        <d4p1:title>sample string 15</d4p1:title>
        <d4p1:username>sample string 16</d4p1:username>
      </owner>
      <priority>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </priority>
      <product xmlns:d4p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d4p1:description>sample string 1</d4p1:description>
        <d4p1:name>sample string 2</d4p1:name>
      </product>
      <row_guid>sample string 8</row_guid>
      <source>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </source>
      <sub_id>9</sub_id>
      <subject>sample string 10</subject>
      <tags xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:long>1</d4p1:long>
        <d4p1:long>2</d4p1:long>
        <d4p1:long>3</d4p1:long>
      </tags>
      <ticket_type>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </ticket_type>
      <views>11</views>
    </support_ticket>
  </tickets>
</support_tickets_page>