GET api/Support_Ticket_Custom_Field/Get/{id}

Retrieves the specified tickets custom fields.

Request Information

Parameters

NameDescriptionAdditional information
id
Ticket id

Define this parameter in the request URI.

Response Information

Response body formats

application/json, text/json

Sample:
[
  {
    "custom_field": {
      "id": 1,
      "agent_label": "sample string 2",
      "customer_label": "sample string 3",
      "field_type": "sample string 4",
      "is_agent_required": true,
      "is_archived": true,
      "is_customer_required": true,
      "is_hidden_from_customer": true,
      "is_required_when_resolving": true,
      "provider_id": 10,
      "usage": "sample string 11",
      "Values": [
        "sample string 1",
        "sample string 2",
        "sample string 3"
      ]
    },
    "value": "sample string 1"
  },
  {
    "custom_field": {
      "id": 1,
      "agent_label": "sample string 2",
      "customer_label": "sample string 3",
      "field_type": "sample string 4",
      "is_agent_required": true,
      "is_archived": true,
      "is_customer_required": true,
      "is_hidden_from_customer": true,
      "is_required_when_resolving": true,
      "provider_id": 10,
      "usage": "sample string 11",
      "Values": [
        "sample string 1",
        "sample string 2",
        "sample string 3"
      ]
    },
    "value": "sample string 1"
  },
  {
    "custom_field": {
      "id": 1,
      "agent_label": "sample string 2",
      "customer_label": "sample string 3",
      "field_type": "sample string 4",
      "is_agent_required": true,
      "is_archived": true,
      "is_customer_required": true,
      "is_hidden_from_customer": true,
      "is_required_when_resolving": true,
      "provider_id": 10,
      "usage": "sample string 11",
      "Values": [
        "sample string 1",
        "sample string 2",
        "sample string 3"
      ]
    },
    "value": "sample string 1"
  }
]

application/xml, text/xml

Sample:
<ArrayOfcustom_field_with_value xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
  <custom_field_with_value>
    <custom_field>
      <Values xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>sample string 1</d4p1:string>
        <d4p1:string>sample string 2</d4p1:string>
        <d4p1:string>sample string 3</d4p1:string>
      </Values>
      <agent_label>sample string 2</agent_label>
      <customer_label>sample string 3</customer_label>
      <field_type>sample string 4</field_type>
      <id>1</id>
      <is_agent_required>true</is_agent_required>
      <is_archived>true</is_archived>
      <is_customer_required>true</is_customer_required>
      <is_hidden_from_customer>true</is_hidden_from_customer>
      <is_required_when_resolving>true</is_required_when_resolving>
      <provider_id>10</provider_id>
      <usage>sample string 11</usage>
    </custom_field>
    <value>sample string 1</value>
  </custom_field_with_value>
  <custom_field_with_value>
    <custom_field>
      <Values xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>sample string 1</d4p1:string>
        <d4p1:string>sample string 2</d4p1:string>
        <d4p1:string>sample string 3</d4p1:string>
      </Values>
      <agent_label>sample string 2</agent_label>
      <customer_label>sample string 3</customer_label>
      <field_type>sample string 4</field_type>
      <id>1</id>
      <is_agent_required>true</is_agent_required>
      <is_archived>true</is_archived>
      <is_customer_required>true</is_customer_required>
      <is_hidden_from_customer>true</is_hidden_from_customer>
      <is_required_when_resolving>true</is_required_when_resolving>
      <provider_id>10</provider_id>
      <usage>sample string 11</usage>
    </custom_field>
    <value>sample string 1</value>
  </custom_field_with_value>
  <custom_field_with_value>
    <custom_field>
      <Values xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>sample string 1</d4p1:string>
        <d4p1:string>sample string 2</d4p1:string>
        <d4p1:string>sample string 3</d4p1:string>
      </Values>
      <agent_label>sample string 2</agent_label>
      <customer_label>sample string 3</customer_label>
      <field_type>sample string 4</field_type>
      <id>1</id>
      <is_agent_required>true</is_agent_required>
      <is_archived>true</is_archived>
      <is_customer_required>true</is_customer_required>
      <is_hidden_from_customer>true</is_hidden_from_customer>
      <is_required_when_resolving>true</is_required_when_resolving>
      <provider_id>10</provider_id>
      <usage>sample string 11</usage>
    </custom_field>
    <value>sample string 1</value>
  </custom_field_with_value>
</ArrayOfcustom_field_with_value>