GET api/Support_Ticket_Custom_Field/Get/{id}
Retrieves the specified tickets custom fields.
Request Information
Parameters
| Name | Description | Additional information |
|---|---|---|
| id | Ticket id |
Define this parameter in the request URI. |
Response Information
Response body formats
application/json, text/json
Sample:
[
{
"custom_field": {
"id": 1,
"agent_label": "sample string 2",
"customer_label": "sample string 3",
"field_type": "sample string 4",
"is_agent_required": true,
"is_archived": true,
"is_customer_required": true,
"is_hidden_from_customer": true,
"is_required_when_resolving": true,
"provider_id": 10,
"usage": "sample string 11",
"Values": [
"sample string 1",
"sample string 2",
"sample string 3"
]
},
"value": "sample string 1"
},
{
"custom_field": {
"id": 1,
"agent_label": "sample string 2",
"customer_label": "sample string 3",
"field_type": "sample string 4",
"is_agent_required": true,
"is_archived": true,
"is_customer_required": true,
"is_hidden_from_customer": true,
"is_required_when_resolving": true,
"provider_id": 10,
"usage": "sample string 11",
"Values": [
"sample string 1",
"sample string 2",
"sample string 3"
]
},
"value": "sample string 1"
},
{
"custom_field": {
"id": 1,
"agent_label": "sample string 2",
"customer_label": "sample string 3",
"field_type": "sample string 4",
"is_agent_required": true,
"is_archived": true,
"is_customer_required": true,
"is_hidden_from_customer": true,
"is_required_when_resolving": true,
"provider_id": 10,
"usage": "sample string 11",
"Values": [
"sample string 1",
"sample string 2",
"sample string 3"
]
},
"value": "sample string 1"
}
]
application/xml, text/xml
Sample:
<ArrayOfcustom_field_with_value xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
<custom_field_with_value>
<custom_field>
<Values xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
<d4p1:string>sample string 1</d4p1:string>
<d4p1:string>sample string 2</d4p1:string>
<d4p1:string>sample string 3</d4p1:string>
</Values>
<agent_label>sample string 2</agent_label>
<customer_label>sample string 3</customer_label>
<field_type>sample string 4</field_type>
<id>1</id>
<is_agent_required>true</is_agent_required>
<is_archived>true</is_archived>
<is_customer_required>true</is_customer_required>
<is_hidden_from_customer>true</is_hidden_from_customer>
<is_required_when_resolving>true</is_required_when_resolving>
<provider_id>10</provider_id>
<usage>sample string 11</usage>
</custom_field>
<value>sample string 1</value>
</custom_field_with_value>
<custom_field_with_value>
<custom_field>
<Values xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
<d4p1:string>sample string 1</d4p1:string>
<d4p1:string>sample string 2</d4p1:string>
<d4p1:string>sample string 3</d4p1:string>
</Values>
<agent_label>sample string 2</agent_label>
<customer_label>sample string 3</customer_label>
<field_type>sample string 4</field_type>
<id>1</id>
<is_agent_required>true</is_agent_required>
<is_archived>true</is_archived>
<is_customer_required>true</is_customer_required>
<is_hidden_from_customer>true</is_hidden_from_customer>
<is_required_when_resolving>true</is_required_when_resolving>
<provider_id>10</provider_id>
<usage>sample string 11</usage>
</custom_field>
<value>sample string 1</value>
</custom_field_with_value>
<custom_field_with_value>
<custom_field>
<Values xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
<d4p1:string>sample string 1</d4p1:string>
<d4p1:string>sample string 2</d4p1:string>
<d4p1:string>sample string 3</d4p1:string>
</Values>
<agent_label>sample string 2</agent_label>
<customer_label>sample string 3</customer_label>
<field_type>sample string 4</field_type>
<id>1</id>
<is_agent_required>true</is_agent_required>
<is_archived>true</is_archived>
<is_customer_required>true</is_customer_required>
<is_hidden_from_customer>true</is_hidden_from_customer>
<is_required_when_resolving>true</is_required_when_resolving>
<provider_id>10</provider_id>
<usage>sample string 11</usage>
</custom_field>
<value>sample string 1</value>
</custom_field_with_value>
</ArrayOfcustom_field_with_value>