GET api/Support_Ticket?subId={subId}

Retrieves the support ticket with the specified SubId.

Request Information

Parameters

NameDescriptionAdditional information
subId
No documentation available.

Define this parameter in the request URI.

Response Information

Response body formats

application/json, text/json

Sample:
{
  "assigned_by_id": 1,
  "assigned_to_id": 1,
  "assigned_to_full_name": "sample string 1",
  "body": "sample string 2",
  "brand_id": 1,
  "date_created": "2019-03-21T06:11:46.1328662-04:00",
  "date_last_modified": "2019-03-21T06:11:46.1328662-04:00",
  "last_modifier_full_name": "sample string 5",
  "date_resolved": "2019-03-21T06:11:46.1328662-04:00",
  "external_id": "sample string 6",
  "is_resolved": true,
  "overall_status": {
    "is_resolved": true,
    "name": "sample string 2",
    "system_type": 3,
    "id": 1
  },
  "owner": {
    "address1": "sample string 1",
    "customerid": 2,
    "alternate_phone_number": "sample string 3",
    "city": "sample string 4",
    "company_name": "sample string 5",
    "country": "sample string 6",
    "date_time_format": {
      "adjust_for_daylight_savings": true,
      "date_format": {
        "name": "sample string 1",
        "id": 1
      },
      "time_format": {
        "name": "sample string 1",
        "id": 1
      },
      "id": 1
    },
    "description": "sample string 7",
    "full_name": "sample string 8",
    "is_active": true,
    "is_agent": true,
    "location": "sample string 11",
    "phone_number": "sample string 12",
    "postal_code": "sample string 13",
    "signature": "sample string 14",
    "title": "sample string 15",
    "username": "sample string 16",
    "emailaddress": "sample string 17",
    "id": 1
  },
  "priority": {
    "name": "sample string 1",
    "system_type": 2,
    "id": 1
  },
  "product": {
    "description": "sample string 1",
    "name": "sample string 2",
    "id": 1
  },
  "row_guid": "sample string 8",
  "source": {
    "name": "sample string 1",
    "system_type": 2,
    "id": 1
  },
  "sub_id": 9,
  "subject": "sample string 10",
  "ticket_type": {
    "name": "sample string 1",
    "system_type": 2,
    "id": 1
  },
  "views": 11,
  "date_sla_failed": "2019-03-21T06:11:46.1328662-04:00",
  "due_date": "2019-03-21T06:11:46.1328662-04:00",
  "Cc": [
    "sample string 1",
    "sample string 2",
    "sample string 3"
  ],
  "form_id": 12,
  "tags": [
    1,
    2,
    3
  ],
  "group_id": 13,
  "id": 1
}

application/xml, text/xml

Sample:
<support_ticket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api.Ticketing">
  <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
  <Cc xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:string>sample string 1</d2p1:string>
    <d2p1:string>sample string 2</d2p1:string>
    <d2p1:string>sample string 3</d2p1:string>
  </Cc>
  <assigned_by_id>1</assigned_by_id>
  <assigned_to_full_name>sample string 1</assigned_to_full_name>
  <assigned_to_id>1</assigned_to_id>
  <body>sample string 2</body>
  <brand_id>1</brand_id>
  <date_created>2019-03-21T06:11:46.1328662-04:00</date_created>
  <date_last_modified>2019-03-21T06:11:46.1328662-04:00</date_last_modified>
  <date_resolved>2019-03-21T06:11:46.1328662-04:00</date_resolved>
  <date_sla_failed>2019-03-21T06:11:46.1328662-04:00</date_sla_failed>
  <due_date>2019-03-21T06:11:46.1328662-04:00</due_date>
  <external_id>sample string 6</external_id>
  <form_id>12</form_id>
  <group_id>13</group_id>
  <is_resolved>true</is_resolved>
  <last_modifier_full_name>sample string 5</last_modifier_full_name>
  <overall_status>
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <is_resolved>true</is_resolved>
    <name>sample string 2</name>
    <system_type>3</system_type>
  </overall_status>
  <owner xmlns:d2p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <d2p1:address1>sample string 1</d2p1:address1>
    <d2p1:alternate_phone_number>sample string 3</d2p1:alternate_phone_number>
    <d2p1:city>sample string 4</d2p1:city>
    <d2p1:company_name>sample string 5</d2p1:company_name>
    <d2p1:country>sample string 6</d2p1:country>
    <d2p1:customerid>2</d2p1:customerid>
    <d2p1:date_time_format>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <d2p1:adjust_for_daylight_savings>true</d2p1:adjust_for_daylight_savings>
      <d2p1:date_format>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d2p1:name>sample string 1</d2p1:name>
      </d2p1:date_format>
      <d2p1:time_format>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d2p1:name>sample string 1</d2p1:name>
      </d2p1:time_format>
    </d2p1:date_time_format>
    <d2p1:description>sample string 7</d2p1:description>
    <d2p1:emailaddress>sample string 17</d2p1:emailaddress>
    <d2p1:full_name>sample string 8</d2p1:full_name>
    <d2p1:is_active>true</d2p1:is_active>
    <d2p1:is_agent>true</d2p1:is_agent>
    <d2p1:location>sample string 11</d2p1:location>
    <d2p1:phone_number>sample string 12</d2p1:phone_number>
    <d2p1:postal_code>sample string 13</d2p1:postal_code>
    <d2p1:signature>sample string 14</d2p1:signature>
    <d2p1:title>sample string 15</d2p1:title>
    <d2p1:username>sample string 16</d2p1:username>
  </owner>
  <priority>
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <name>sample string 1</name>
    <system_type>2</system_type>
  </priority>
  <product xmlns:d2p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <d2p1:description>sample string 1</d2p1:description>
    <d2p1:name>sample string 2</d2p1:name>
  </product>
  <row_guid>sample string 8</row_guid>
  <source>
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <name>sample string 1</name>
    <system_type>2</system_type>
  </source>
  <sub_id>9</sub_id>
  <subject>sample string 10</subject>
  <tags xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:long>1</d2p1:long>
    <d2p1:long>2</d2p1:long>
    <d2p1:long>3</d2p1:long>
  </tags>
  <ticket_type>
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <name>sample string 1</name>
    <system_type>2</system_type>
  </ticket_type>
  <views>11</views>
</support_ticket>