GET api/support_ticket/advanced_stats

Retrieves support ticket count stats in advanced mode.

Response Information

Response body formats

application/json, text/json

Sample:
{
  "team_unsolved_tickets": 1,
  "me_unsolved_tickets": 2,
  "overdue_tickets": 3,
  "unassigned_tickets": 4,
  "my_unsolved_tickets_in_my_groups": 5,
  "unsolved_tickets_in_my_groups": 6,
  "resolved_by_all_tickets": 7
}

application/xml, text/xml

Sample:
<advanced_ticket_stats xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api.Ticketing">
  <me_unsolved_tickets>2</me_unsolved_tickets>
  <my_unsolved_tickets_in_my_groups>5</my_unsolved_tickets_in_my_groups>
  <overdue_tickets>3</overdue_tickets>
  <resolved_by_all_tickets>7</resolved_by_all_tickets>
  <team_unsolved_tickets>1</team_unsolved_tickets>
  <unassigned_tickets>4</unassigned_tickets>
  <unsolved_tickets_in_my_groups>6</unsolved_tickets_in_my_groups>
</advanced_ticket_stats>