GET api/support_ticket/other_unresolved

Retrieves all of the unresolved tickets that are not assigned to the logged in user.

Response Information

Response body formats

application/json, text/json

Sample:
[
  {
    "assigned_by_id": 1,
    "assigned_to_id": 1,
    "assigned_to_full_name": "sample string 1",
    "body": "sample string 2",
    "brand_id": 1,
    "date_created": "2019-01-18T19:23:40.2039881-05:00",
    "date_last_modified": "2019-01-18T19:23:40.2039881-05:00",
    "last_modifier_full_name": "sample string 5",
    "date_resolved": "2019-01-18T19:23:40.2039881-05:00",
    "external_id": "sample string 6",
    "is_resolved": true,
    "overall_status": {
      "is_resolved": true,
      "name": "sample string 2",
      "system_type": 3,
      "id": 1
    },
    "owner": {
      "address1": "sample string 1",
      "customerid": 2,
      "alternate_phone_number": "sample string 3",
      "city": "sample string 4",
      "company_name": "sample string 5",
      "country": "sample string 6",
      "date_time_format": {
        "adjust_for_daylight_savings": true,
        "date_format": {
          "name": "sample string 1",
          "id": 1
        },
        "time_format": {
          "name": "sample string 1",
          "id": 1
        },
        "id": 1
      },
      "description": "sample string 7",
      "full_name": "sample string 8",
      "is_active": true,
      "is_agent": true,
      "location": "sample string 11",
      "phone_number": "sample string 12",
      "postal_code": "sample string 13",
      "signature": "sample string 14",
      "title": "sample string 15",
      "username": "sample string 16",
      "id": 1
    },
    "priority": {
      "name": "sample string 1",
      "system_type": 2,
      "id": 1
    },
    "product": {
      "description": "sample string 1",
      "name": "sample string 2",
      "id": 1
    },
    "row_guid": "sample string 8",
    "source": {
      "name": "sample string 1",
      "system_type": 2,
      "id": 1
    },
    "sub_id": 9,
    "subject": "sample string 10",
    "ticket_type": {
      "name": "sample string 1",
      "system_type": 2,
      "id": 1
    },
    "views": 11,
    "date_sla_failed": "2019-01-18T19:23:40.2039881-05:00",
    "due_date": "2019-01-18T19:23:40.2039881-05:00",
    "form_id": 12,
    "id": 1
  },
  {
    "assigned_by_id": 1,
    "assigned_to_id": 1,
    "assigned_to_full_name": "sample string 1",
    "body": "sample string 2",
    "brand_id": 1,
    "date_created": "2019-01-18T19:23:40.2039881-05:00",
    "date_last_modified": "2019-01-18T19:23:40.2039881-05:00",
    "last_modifier_full_name": "sample string 5",
    "date_resolved": "2019-01-18T19:23:40.2039881-05:00",
    "external_id": "sample string 6",
    "is_resolved": true,
    "overall_status": {
      "is_resolved": true,
      "name": "sample string 2",
      "system_type": 3,
      "id": 1
    },
    "owner": {
      "address1": "sample string 1",
      "customerid": 2,
      "alternate_phone_number": "sample string 3",
      "city": "sample string 4",
      "company_name": "sample string 5",
      "country": "sample string 6",
      "date_time_format": {
        "adjust_for_daylight_savings": true,
        "date_format": {
          "name": "sample string 1",
          "id": 1
        },
        "time_format": {
          "name": "sample string 1",
          "id": 1
        },
        "id": 1
      },
      "description": "sample string 7",
      "full_name": "sample string 8",
      "is_active": true,
      "is_agent": true,
      "location": "sample string 11",
      "phone_number": "sample string 12",
      "postal_code": "sample string 13",
      "signature": "sample string 14",
      "title": "sample string 15",
      "username": "sample string 16",
      "id": 1
    },
    "priority": {
      "name": "sample string 1",
      "system_type": 2,
      "id": 1
    },
    "product": {
      "description": "sample string 1",
      "name": "sample string 2",
      "id": 1
    },
    "row_guid": "sample string 8",
    "source": {
      "name": "sample string 1",
      "system_type": 2,
      "id": 1
    },
    "sub_id": 9,
    "subject": "sample string 10",
    "ticket_type": {
      "name": "sample string 1",
      "system_type": 2,
      "id": 1
    },
    "views": 11,
    "date_sla_failed": "2019-01-18T19:23:40.2039881-05:00",
    "due_date": "2019-01-18T19:23:40.2039881-05:00",
    "form_id": 12,
    "id": 1
  },
  {
    "assigned_by_id": 1,
    "assigned_to_id": 1,
    "assigned_to_full_name": "sample string 1",
    "body": "sample string 2",
    "brand_id": 1,
    "date_created": "2019-01-18T19:23:40.2039881-05:00",
    "date_last_modified": "2019-01-18T19:23:40.2039881-05:00",
    "last_modifier_full_name": "sample string 5",
    "date_resolved": "2019-01-18T19:23:40.2039881-05:00",
    "external_id": "sample string 6",
    "is_resolved": true,
    "overall_status": {
      "is_resolved": true,
      "name": "sample string 2",
      "system_type": 3,
      "id": 1
    },
    "owner": {
      "address1": "sample string 1",
      "customerid": 2,
      "alternate_phone_number": "sample string 3",
      "city": "sample string 4",
      "company_name": "sample string 5",
      "country": "sample string 6",
      "date_time_format": {
        "adjust_for_daylight_savings": true,
        "date_format": {
          "name": "sample string 1",
          "id": 1
        },
        "time_format": {
          "name": "sample string 1",
          "id": 1
        },
        "id": 1
      },
      "description": "sample string 7",
      "full_name": "sample string 8",
      "is_active": true,
      "is_agent": true,
      "location": "sample string 11",
      "phone_number": "sample string 12",
      "postal_code": "sample string 13",
      "signature": "sample string 14",
      "title": "sample string 15",
      "username": "sample string 16",
      "id": 1
    },
    "priority": {
      "name": "sample string 1",
      "system_type": 2,
      "id": 1
    },
    "product": {
      "description": "sample string 1",
      "name": "sample string 2",
      "id": 1
    },
    "row_guid": "sample string 8",
    "source": {
      "name": "sample string 1",
      "system_type": 2,
      "id": 1
    },
    "sub_id": 9,
    "subject": "sample string 10",
    "ticket_type": {
      "name": "sample string 1",
      "system_type": 2,
      "id": 1
    },
    "views": 11,
    "date_sla_failed": "2019-01-18T19:23:40.2039881-05:00",
    "due_date": "2019-01-18T19:23:40.2039881-05:00",
    "form_id": 12,
    "id": 1
  }
]

application/xml, text/xml

Sample:
<ArrayOfsupport_ticket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api.Ticketing">
  <support_ticket>
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <assigned_by_id>1</assigned_by_id>
    <assigned_to_full_name>sample string 1</assigned_to_full_name>
    <assigned_to_id>1</assigned_to_id>
    <body>sample string 2</body>
    <brand_id>1</brand_id>
    <date_created>2019-01-18T19:23:40.2039881-05:00</date_created>
    <date_last_modified>2019-01-18T19:23:40.2039881-05:00</date_last_modified>
    <date_resolved>2019-01-18T19:23:40.2039881-05:00</date_resolved>
    <date_sla_failed>2019-01-18T19:23:40.2039881-05:00</date_sla_failed>
    <due_date>2019-01-18T19:23:40.2039881-05:00</due_date>
    <external_id>sample string 6</external_id>
    <form_id>12</form_id>
    <is_resolved>true</is_resolved>
    <last_modifier_full_name>sample string 5</last_modifier_full_name>
    <overall_status>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <is_resolved>true</is_resolved>
      <name>sample string 2</name>
      <system_type>3</system_type>
    </overall_status>
    <owner xmlns:d3p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <d3p1:address1>sample string 1</d3p1:address1>
      <d3p1:alternate_phone_number>sample string 3</d3p1:alternate_phone_number>
      <d3p1:city>sample string 4</d3p1:city>
      <d3p1:company_name>sample string 5</d3p1:company_name>
      <d3p1:country>sample string 6</d3p1:country>
      <d3p1:customerid>2</d3p1:customerid>
      <d3p1:date_time_format>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d3p1:adjust_for_daylight_savings>true</d3p1:adjust_for_daylight_savings>
        <d3p1:date_format>
          <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
          <d3p1:name>sample string 1</d3p1:name>
        </d3p1:date_format>
        <d3p1:time_format>
          <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
          <d3p1:name>sample string 1</d3p1:name>
        </d3p1:time_format>
      </d3p1:date_time_format>
      <d3p1:description>sample string 7</d3p1:description>
      <d3p1:full_name>sample string 8</d3p1:full_name>
      <d3p1:is_active>true</d3p1:is_active>
      <d3p1:is_agent>true</d3p1:is_agent>
      <d3p1:location>sample string 11</d3p1:location>
      <d3p1:phone_number>sample string 12</d3p1:phone_number>
      <d3p1:postal_code>sample string 13</d3p1:postal_code>
      <d3p1:signature>sample string 14</d3p1:signature>
      <d3p1:title>sample string 15</d3p1:title>
      <d3p1:username>sample string 16</d3p1:username>
    </owner>
    <priority>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <name>sample string 1</name>
      <system_type>2</system_type>
    </priority>
    <product xmlns:d3p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <d3p1:description>sample string 1</d3p1:description>
      <d3p1:name>sample string 2</d3p1:name>
    </product>
    <row_guid>sample string 8</row_guid>
    <source>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <name>sample string 1</name>
      <system_type>2</system_type>
    </source>
    <sub_id>9</sub_id>
    <subject>sample string 10</subject>
    <ticket_type>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <name>sample string 1</name>
      <system_type>2</system_type>
    </ticket_type>
    <views>11</views>
  </support_ticket>
  <support_ticket>
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <assigned_by_id>1</assigned_by_id>
    <assigned_to_full_name>sample string 1</assigned_to_full_name>
    <assigned_to_id>1</assigned_to_id>
    <body>sample string 2</body>
    <brand_id>1</brand_id>
    <date_created>2019-01-18T19:23:40.2039881-05:00</date_created>
    <date_last_modified>2019-01-18T19:23:40.2039881-05:00</date_last_modified>
    <date_resolved>2019-01-18T19:23:40.2039881-05:00</date_resolved>
    <date_sla_failed>2019-01-18T19:23:40.2039881-05:00</date_sla_failed>
    <due_date>2019-01-18T19:23:40.2039881-05:00</due_date>
    <external_id>sample string 6</external_id>
    <form_id>12</form_id>
    <is_resolved>true</is_resolved>
    <last_modifier_full_name>sample string 5</last_modifier_full_name>
    <overall_status>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <is_resolved>true</is_resolved>
      <name>sample string 2</name>
      <system_type>3</system_type>
    </overall_status>
    <owner xmlns:d3p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <d3p1:address1>sample string 1</d3p1:address1>
      <d3p1:alternate_phone_number>sample string 3</d3p1:alternate_phone_number>
      <d3p1:city>sample string 4</d3p1:city>
      <d3p1:company_name>sample string 5</d3p1:company_name>
      <d3p1:country>sample string 6</d3p1:country>
      <d3p1:customerid>2</d3p1:customerid>
      <d3p1:date_time_format>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d3p1:adjust_for_daylight_savings>true</d3p1:adjust_for_daylight_savings>
        <d3p1:date_format>
          <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
          <d3p1:name>sample string 1</d3p1:name>
        </d3p1:date_format>
        <d3p1:time_format>
          <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
          <d3p1:name>sample string 1</d3p1:name>
        </d3p1:time_format>
      </d3p1:date_time_format>
      <d3p1:description>sample string 7</d3p1:description>
      <d3p1:full_name>sample string 8</d3p1:full_name>
      <d3p1:is_active>true</d3p1:is_active>
      <d3p1:is_agent>true</d3p1:is_agent>
      <d3p1:location>sample string 11</d3p1:location>
      <d3p1:phone_number>sample string 12</d3p1:phone_number>
      <d3p1:postal_code>sample string 13</d3p1:postal_code>
      <d3p1:signature>sample string 14</d3p1:signature>
      <d3p1:title>sample string 15</d3p1:title>
      <d3p1:username>sample string 16</d3p1:username>
    </owner>
    <priority>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <name>sample string 1</name>
      <system_type>2</system_type>
    </priority>
    <product xmlns:d3p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <d3p1:description>sample string 1</d3p1:description>
      <d3p1:name>sample string 2</d3p1:name>
    </product>
    <row_guid>sample string 8</row_guid>
    <source>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <name>sample string 1</name>
      <system_type>2</system_type>
    </source>
    <sub_id>9</sub_id>
    <subject>sample string 10</subject>
    <ticket_type>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <name>sample string 1</name>
      <system_type>2</system_type>
    </ticket_type>
    <views>11</views>
  </support_ticket>
  <support_ticket>
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <assigned_by_id>1</assigned_by_id>
    <assigned_to_full_name>sample string 1</assigned_to_full_name>
    <assigned_to_id>1</assigned_to_id>
    <body>sample string 2</body>
    <brand_id>1</brand_id>
    <date_created>2019-01-18T19:23:40.2039881-05:00</date_created>
    <date_last_modified>2019-01-18T19:23:40.2039881-05:00</date_last_modified>
    <date_resolved>2019-01-18T19:23:40.2039881-05:00</date_resolved>
    <date_sla_failed>2019-01-18T19:23:40.2039881-05:00</date_sla_failed>
    <due_date>2019-01-18T19:23:40.2039881-05:00</due_date>
    <external_id>sample string 6</external_id>
    <form_id>12</form_id>
    <is_resolved>true</is_resolved>
    <last_modifier_full_name>sample string 5</last_modifier_full_name>
    <overall_status>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <is_resolved>true</is_resolved>
      <name>sample string 2</name>
      <system_type>3</system_type>
    </overall_status>
    <owner xmlns:d3p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <d3p1:address1>sample string 1</d3p1:address1>
      <d3p1:alternate_phone_number>sample string 3</d3p1:alternate_phone_number>
      <d3p1:city>sample string 4</d3p1:city>
      <d3p1:company_name>sample string 5</d3p1:company_name>
      <d3p1:country>sample string 6</d3p1:country>
      <d3p1:customerid>2</d3p1:customerid>
      <d3p1:date_time_format>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d3p1:adjust_for_daylight_savings>true</d3p1:adjust_for_daylight_savings>
        <d3p1:date_format>
          <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
          <d3p1:name>sample string 1</d3p1:name>
        </d3p1:date_format>
        <d3p1:time_format>
          <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
          <d3p1:name>sample string 1</d3p1:name>
        </d3p1:time_format>
      </d3p1:date_time_format>
      <d3p1:description>sample string 7</d3p1:description>
      <d3p1:full_name>sample string 8</d3p1:full_name>
      <d3p1:is_active>true</d3p1:is_active>
      <d3p1:is_agent>true</d3p1:is_agent>
      <d3p1:location>sample string 11</d3p1:location>
      <d3p1:phone_number>sample string 12</d3p1:phone_number>
      <d3p1:postal_code>sample string 13</d3p1:postal_code>
      <d3p1:signature>sample string 14</d3p1:signature>
      <d3p1:title>sample string 15</d3p1:title>
      <d3p1:username>sample string 16</d3p1:username>
    </owner>
    <priority>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <name>sample string 1</name>
      <system_type>2</system_type>
    </priority>
    <product xmlns:d3p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <d3p1:description>sample string 1</d3p1:description>
      <d3p1:name>sample string 2</d3p1:name>
    </product>
    <row_guid>sample string 8</row_guid>
    <source>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <name>sample string 1</name>
      <system_type>2</system_type>
    </source>
    <sub_id>9</sub_id>
    <subject>sample string 10</subject>
    <ticket_type>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <name>sample string 1</name>
      <system_type>2</system_type>
    </ticket_type>
    <views>11</views>
  </support_ticket>
</ArrayOfsupport_ticket>