GET api/support_ticket/{ticketId}

Retrieves the support ticket with the specified Id.

Request Information

Parameters

NameDescriptionAdditional information
ticketId
The Id of the support ticket to retrieve

Define this parameter in the request URI.

Response Information

Response body formats

application/json, text/json

Sample:
{
  "assigned_by_id": 1,
  "assigned_to_id": 1,
  "assigned_to_full_name": "sample string 1",
  "body": "sample string 2",
  "brand_id": 1,
  "date_created": "2019-03-21T06:41:05.846212-04:00",
  "date_last_modified": "2019-03-21T06:41:05.846212-04:00",
  "last_modifier_full_name": "sample string 5",
  "date_resolved": "2019-03-21T06:41:05.846212-04:00",
  "external_id": "sample string 6",
  "is_resolved": true,
  "overall_status": {
    "is_resolved": true,
    "name": "sample string 2",
    "system_type": 3,
    "id": 1
  },
  "owner": {
    "address1": "sample string 1",
    "customerid": 2,
    "alternate_phone_number": "sample string 3",
    "city": "sample string 4",
    "company_name": "sample string 5",
    "country": "sample string 6",
    "date_time_format": {
      "adjust_for_daylight_savings": true,
      "date_format": {
        "name": "sample string 1",
        "id": 1
      },
      "time_format": {
        "name": "sample string 1",
        "id": 1
      },
      "id": 1
    },
    "description": "sample string 7",
    "full_name": "sample string 8",
    "is_active": true,
    "is_agent": true,
    "location": "sample string 11",
    "phone_number": "sample string 12",
    "postal_code": "sample string 13",
    "signature": "sample string 14",
    "title": "sample string 15",
    "username": "sample string 16",
    "emailaddress": "sample string 17",
    "id": 1
  },
  "priority": {
    "name": "sample string 1",
    "system_type": 2,
    "id": 1
  },
  "product": {
    "description": "sample string 1",
    "name": "sample string 2",
    "id": 1
  },
  "row_guid": "sample string 8",
  "source": {
    "name": "sample string 1",
    "system_type": 2,
    "id": 1
  },
  "sub_id": 9,
  "subject": "sample string 10",
  "ticket_type": {
    "name": "sample string 1",
    "system_type": 2,
    "id": 1
  },
  "views": 11,
  "date_sla_failed": "2019-03-21T06:41:05.846212-04:00",
  "due_date": "2019-03-21T06:41:05.846212-04:00",
  "Cc": [
    "sample string 1",
    "sample string 2",
    "sample string 3"
  ],
  "form_id": 12,
  "tags": [
    1,
    2,
    3
  ],
  "group_id": 13,
  "id": 1
}

application/xml, text/xml

Sample:
<support_ticket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api.Ticketing">
  <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
  <Cc xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:string>sample string 1</d2p1:string>
    <d2p1:string>sample string 2</d2p1:string>
    <d2p1:string>sample string 3</d2p1:string>
  </Cc>
  <assigned_by_id>1</assigned_by_id>
  <assigned_to_full_name>sample string 1</assigned_to_full_name>
  <assigned_to_id>1</assigned_to_id>
  <body>sample string 2</body>
  <brand_id>1</brand_id>
  <date_created>2019-03-21T06:41:05.846212-04:00</date_created>
  <date_last_modified>2019-03-21T06:41:05.846212-04:00</date_last_modified>
  <date_resolved>2019-03-21T06:41:05.846212-04:00</date_resolved>
  <date_sla_failed>2019-03-21T06:41:05.846212-04:00</date_sla_failed>
  <due_date>2019-03-21T06:41:05.846212-04:00</due_date>
  <external_id>sample string 6</external_id>
  <form_id>12</form_id>
  <group_id>13</group_id>
  <is_resolved>true</is_resolved>
  <last_modifier_full_name>sample string 5</last_modifier_full_name>
  <overall_status>
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <is_resolved>true</is_resolved>
    <name>sample string 2</name>
    <system_type>3</system_type>
  </overall_status>
  <owner xmlns:d2p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <d2p1:address1>sample string 1</d2p1:address1>
    <d2p1:alternate_phone_number>sample string 3</d2p1:alternate_phone_number>
    <d2p1:city>sample string 4</d2p1:city>
    <d2p1:company_name>sample string 5</d2p1:company_name>
    <d2p1:country>sample string 6</d2p1:country>
    <d2p1:customerid>2</d2p1:customerid>
    <d2p1:date_time_format>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <d2p1:adjust_for_daylight_savings>true</d2p1:adjust_for_daylight_savings>
      <d2p1:date_format>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d2p1:name>sample string 1</d2p1:name>
      </d2p1:date_format>
      <d2p1:time_format>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d2p1:name>sample string 1</d2p1:name>
      </d2p1:time_format>
    </d2p1:date_time_format>
    <d2p1:description>sample string 7</d2p1:description>
    <d2p1:emailaddress>sample string 17</d2p1:emailaddress>
    <d2p1:full_name>sample string 8</d2p1:full_name>
    <d2p1:is_active>true</d2p1:is_active>
    <d2p1:is_agent>true</d2p1:is_agent>
    <d2p1:location>sample string 11</d2p1:location>
    <d2p1:phone_number>sample string 12</d2p1:phone_number>
    <d2p1:postal_code>sample string 13</d2p1:postal_code>
    <d2p1:signature>sample string 14</d2p1:signature>
    <d2p1:title>sample string 15</d2p1:title>
    <d2p1:username>sample string 16</d2p1:username>
  </owner>
  <priority>
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <name>sample string 1</name>
    <system_type>2</system_type>
  </priority>
  <product xmlns:d2p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <d2p1:description>sample string 1</d2p1:description>
    <d2p1:name>sample string 2</d2p1:name>
  </product>
  <row_guid>sample string 8</row_guid>
  <source>
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <name>sample string 1</name>
    <system_type>2</system_type>
  </source>
  <sub_id>9</sub_id>
  <subject>sample string 10</subject>
  <tags xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:long>1</d2p1:long>
    <d2p1:long>2</d2p1:long>
    <d2p1:long>3</d2p1:long>
  </tags>
  <ticket_type>
    <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
    <name>sample string 1</name>
    <system_type>2</system_type>
  </ticket_type>
  <views>11</views>
</support_ticket>