GET api/support_ticket/unresolved/{pageNumber}/{pageSize}?useGroupFilter={useGroupFilter}

Retrieves all unresolved support tickets by pages.

Request Information

Parameters

NameDescriptionAdditional information
pageNumber
Number of page from 1 to N

Define this parameter in the request URI.

pageSize
Count of elements on page

Define this parameter in the request URI.

useGroupFilter
No documentation available.

Define this parameter in the request URI.

Response Information

Response body formats

application/json, text/json

Sample:
{
  "is_last": true,
  "tickets": [
    {
      "assigned_by_id": 1,
      "assigned_to_id": 1,
      "assigned_to_full_name": "sample string 1",
      "body": "sample string 2",
      "brand_id": 1,
      "date_created": "2019-06-27T06:56:58.6709898-04:00",
      "date_last_modified": "2019-06-27T06:56:58.6709898-04:00",
      "last_modifier_full_name": "sample string 5",
      "date_resolved": "2019-06-27T06:56:58.6709898-04:00",
      "external_id": "sample string 6",
      "is_resolved": true,
      "overall_status": {
        "is_resolved": true,
        "name": "sample string 2",
        "system_type": 3,
        "id": 1
      },
      "owner": {
        "address1": "sample string 1",
        "customerid": 2,
        "alternate_phone_number": "sample string 3",
        "city": "sample string 4",
        "company_name": "sample string 5",
        "country": "sample string 6",
        "date_time_format": {
          "adjust_for_daylight_savings": true,
          "date_format": {
            "name": "sample string 1",
            "id": 1
          },
          "time_format": {
            "name": "sample string 1",
            "id": 1
          },
          "id": 1
        },
        "description": "sample string 7",
        "full_name": "sample string 8",
        "is_active": true,
        "is_agent": true,
        "location": "sample string 11",
        "phone_number": "sample string 12",
        "postal_code": "sample string 13",
        "signature": "sample string 14",
        "title": "sample string 15",
        "username": "sample string 16",
        "emailaddress": "sample string 17",
        "id": 1
      },
      "priority": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "product": {
        "description": "sample string 1",
        "name": "sample string 2",
        "id": 1
      },
      "row_guid": "sample string 8",
      "source": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "sub_id": 9,
      "subject": "sample string 10",
      "ticket_type": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "views": 11,
      "date_sla_failed": "2019-06-27T06:56:58.6709898-04:00",
      "due_date": "2019-06-27T06:56:58.6709898-04:00",
      "Cc": [
        "sample string 1",
        "sample string 2",
        "sample string 3"
      ],
      "form_id": 12,
      "tags": [
        1,
        2,
        3
      ],
      "group_id": 13,
      "id": 1
    },
    {
      "assigned_by_id": 1,
      "assigned_to_id": 1,
      "assigned_to_full_name": "sample string 1",
      "body": "sample string 2",
      "brand_id": 1,
      "date_created": "2019-06-27T06:56:58.6709898-04:00",
      "date_last_modified": "2019-06-27T06:56:58.6709898-04:00",
      "last_modifier_full_name": "sample string 5",
      "date_resolved": "2019-06-27T06:56:58.6709898-04:00",
      "external_id": "sample string 6",
      "is_resolved": true,
      "overall_status": {
        "is_resolved": true,
        "name": "sample string 2",
        "system_type": 3,
        "id": 1
      },
      "owner": {
        "address1": "sample string 1",
        "customerid": 2,
        "alternate_phone_number": "sample string 3",
        "city": "sample string 4",
        "company_name": "sample string 5",
        "country": "sample string 6",
        "date_time_format": {
          "adjust_for_daylight_savings": true,
          "date_format": {
            "name": "sample string 1",
            "id": 1
          },
          "time_format": {
            "name": "sample string 1",
            "id": 1
          },
          "id": 1
        },
        "description": "sample string 7",
        "full_name": "sample string 8",
        "is_active": true,
        "is_agent": true,
        "location": "sample string 11",
        "phone_number": "sample string 12",
        "postal_code": "sample string 13",
        "signature": "sample string 14",
        "title": "sample string 15",
        "username": "sample string 16",
        "emailaddress": "sample string 17",
        "id": 1
      },
      "priority": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "product": {
        "description": "sample string 1",
        "name": "sample string 2",
        "id": 1
      },
      "row_guid": "sample string 8",
      "source": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "sub_id": 9,
      "subject": "sample string 10",
      "ticket_type": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "views": 11,
      "date_sla_failed": "2019-06-27T06:56:58.6709898-04:00",
      "due_date": "2019-06-27T06:56:58.6709898-04:00",
      "Cc": [
        "sample string 1",
        "sample string 2",
        "sample string 3"
      ],
      "form_id": 12,
      "tags": [
        1,
        2,
        3
      ],
      "group_id": 13,
      "id": 1
    },
    {
      "assigned_by_id": 1,
      "assigned_to_id": 1,
      "assigned_to_full_name": "sample string 1",
      "body": "sample string 2",
      "brand_id": 1,
      "date_created": "2019-06-27T06:56:58.6709898-04:00",
      "date_last_modified": "2019-06-27T06:56:58.6709898-04:00",
      "last_modifier_full_name": "sample string 5",
      "date_resolved": "2019-06-27T06:56:58.6709898-04:00",
      "external_id": "sample string 6",
      "is_resolved": true,
      "overall_status": {
        "is_resolved": true,
        "name": "sample string 2",
        "system_type": 3,
        "id": 1
      },
      "owner": {
        "address1": "sample string 1",
        "customerid": 2,
        "alternate_phone_number": "sample string 3",
        "city": "sample string 4",
        "company_name": "sample string 5",
        "country": "sample string 6",
        "date_time_format": {
          "adjust_for_daylight_savings": true,
          "date_format": {
            "name": "sample string 1",
            "id": 1
          },
          "time_format": {
            "name": "sample string 1",
            "id": 1
          },
          "id": 1
        },
        "description": "sample string 7",
        "full_name": "sample string 8",
        "is_active": true,
        "is_agent": true,
        "location": "sample string 11",
        "phone_number": "sample string 12",
        "postal_code": "sample string 13",
        "signature": "sample string 14",
        "title": "sample string 15",
        "username": "sample string 16",
        "emailaddress": "sample string 17",
        "id": 1
      },
      "priority": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "product": {
        "description": "sample string 1",
        "name": "sample string 2",
        "id": 1
      },
      "row_guid": "sample string 8",
      "source": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "sub_id": 9,
      "subject": "sample string 10",
      "ticket_type": {
        "name": "sample string 1",
        "system_type": 2,
        "id": 1
      },
      "views": 11,
      "date_sla_failed": "2019-06-27T06:56:58.6709898-04:00",
      "due_date": "2019-06-27T06:56:58.6709898-04:00",
      "Cc": [
        "sample string 1",
        "sample string 2",
        "sample string 3"
      ],
      "form_id": 12,
      "tags": [
        1,
        2,
        3
      ],
      "group_id": 13,
      "id": 1
    }
  ]
}

application/xml, text/xml

Sample:
<support_tickets_page xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api.Ticketing">
  <is_last>true</is_last>
  <tickets>
    <support_ticket>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <Cc xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>sample string 1</d4p1:string>
        <d4p1:string>sample string 2</d4p1:string>
        <d4p1:string>sample string 3</d4p1:string>
      </Cc>
      <assigned_by_id>1</assigned_by_id>
      <assigned_to_full_name>sample string 1</assigned_to_full_name>
      <assigned_to_id>1</assigned_to_id>
      <body>sample string 2</body>
      <brand_id>1</brand_id>
      <date_created>2019-06-27T06:56:58.6709898-04:00</date_created>
      <date_last_modified>2019-06-27T06:56:58.6709898-04:00</date_last_modified>
      <date_resolved>2019-06-27T06:56:58.6709898-04:00</date_resolved>
      <date_sla_failed>2019-06-27T06:56:58.6709898-04:00</date_sla_failed>
      <due_date>2019-06-27T06:56:58.6709898-04:00</due_date>
      <external_id>sample string 6</external_id>
      <form_id>12</form_id>
      <group_id>13</group_id>
      <is_resolved>true</is_resolved>
      <last_modifier_full_name>sample string 5</last_modifier_full_name>
      <overall_status>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <is_resolved>true</is_resolved>
        <name>sample string 2</name>
        <system_type>3</system_type>
      </overall_status>
      <owner xmlns:d4p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d4p1:address1>sample string 1</d4p1:address1>
        <d4p1:alternate_phone_number>sample string 3</d4p1:alternate_phone_number>
        <d4p1:city>sample string 4</d4p1:city>
        <d4p1:company_name>sample string 5</d4p1:company_name>
        <d4p1:country>sample string 6</d4p1:country>
        <d4p1:customerid>2</d4p1:customerid>
        <d4p1:date_time_format>
          <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
          <d4p1:adjust_for_daylight_savings>true</d4p1:adjust_for_daylight_savings>
          <d4p1:date_format>
            <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
            <d4p1:name>sample string 1</d4p1:name>
          </d4p1:date_format>
          <d4p1:time_format>
            <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
            <d4p1:name>sample string 1</d4p1:name>
          </d4p1:time_format>
        </d4p1:date_time_format>
        <d4p1:description>sample string 7</d4p1:description>
        <d4p1:emailaddress>sample string 17</d4p1:emailaddress>
        <d4p1:full_name>sample string 8</d4p1:full_name>
        <d4p1:is_active>true</d4p1:is_active>
        <d4p1:is_agent>true</d4p1:is_agent>
        <d4p1:location>sample string 11</d4p1:location>
        <d4p1:phone_number>sample string 12</d4p1:phone_number>
        <d4p1:postal_code>sample string 13</d4p1:postal_code>
        <d4p1:signature>sample string 14</d4p1:signature>
        <d4p1:title>sample string 15</d4p1:title>
        <d4p1:username>sample string 16</d4p1:username>
      </owner>
      <priority>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </priority>
      <product xmlns:d4p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d4p1:description>sample string 1</d4p1:description>
        <d4p1:name>sample string 2</d4p1:name>
      </product>
      <row_guid>sample string 8</row_guid>
      <source>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </source>
      <sub_id>9</sub_id>
      <subject>sample string 10</subject>
      <tags xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:long>1</d4p1:long>
        <d4p1:long>2</d4p1:long>
        <d4p1:long>3</d4p1:long>
      </tags>
      <ticket_type>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </ticket_type>
      <views>11</views>
    </support_ticket>
    <support_ticket>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <Cc xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>sample string 1</d4p1:string>
        <d4p1:string>sample string 2</d4p1:string>
        <d4p1:string>sample string 3</d4p1:string>
      </Cc>
      <assigned_by_id>1</assigned_by_id>
      <assigned_to_full_name>sample string 1</assigned_to_full_name>
      <assigned_to_id>1</assigned_to_id>
      <body>sample string 2</body>
      <brand_id>1</brand_id>
      <date_created>2019-06-27T06:56:58.6709898-04:00</date_created>
      <date_last_modified>2019-06-27T06:56:58.6709898-04:00</date_last_modified>
      <date_resolved>2019-06-27T06:56:58.6709898-04:00</date_resolved>
      <date_sla_failed>2019-06-27T06:56:58.6709898-04:00</date_sla_failed>
      <due_date>2019-06-27T06:56:58.6709898-04:00</due_date>
      <external_id>sample string 6</external_id>
      <form_id>12</form_id>
      <group_id>13</group_id>
      <is_resolved>true</is_resolved>
      <last_modifier_full_name>sample string 5</last_modifier_full_name>
      <overall_status>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <is_resolved>true</is_resolved>
        <name>sample string 2</name>
        <system_type>3</system_type>
      </overall_status>
      <owner xmlns:d4p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d4p1:address1>sample string 1</d4p1:address1>
        <d4p1:alternate_phone_number>sample string 3</d4p1:alternate_phone_number>
        <d4p1:city>sample string 4</d4p1:city>
        <d4p1:company_name>sample string 5</d4p1:company_name>
        <d4p1:country>sample string 6</d4p1:country>
        <d4p1:customerid>2</d4p1:customerid>
        <d4p1:date_time_format>
          <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
          <d4p1:adjust_for_daylight_savings>true</d4p1:adjust_for_daylight_savings>
          <d4p1:date_format>
            <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
            <d4p1:name>sample string 1</d4p1:name>
          </d4p1:date_format>
          <d4p1:time_format>
            <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
            <d4p1:name>sample string 1</d4p1:name>
          </d4p1:time_format>
        </d4p1:date_time_format>
        <d4p1:description>sample string 7</d4p1:description>
        <d4p1:emailaddress>sample string 17</d4p1:emailaddress>
        <d4p1:full_name>sample string 8</d4p1:full_name>
        <d4p1:is_active>true</d4p1:is_active>
        <d4p1:is_agent>true</d4p1:is_agent>
        <d4p1:location>sample string 11</d4p1:location>
        <d4p1:phone_number>sample string 12</d4p1:phone_number>
        <d4p1:postal_code>sample string 13</d4p1:postal_code>
        <d4p1:signature>sample string 14</d4p1:signature>
        <d4p1:title>sample string 15</d4p1:title>
        <d4p1:username>sample string 16</d4p1:username>
      </owner>
      <priority>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </priority>
      <product xmlns:d4p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d4p1:description>sample string 1</d4p1:description>
        <d4p1:name>sample string 2</d4p1:name>
      </product>
      <row_guid>sample string 8</row_guid>
      <source>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </source>
      <sub_id>9</sub_id>
      <subject>sample string 10</subject>
      <tags xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:long>1</d4p1:long>
        <d4p1:long>2</d4p1:long>
        <d4p1:long>3</d4p1:long>
      </tags>
      <ticket_type>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </ticket_type>
      <views>11</views>
    </support_ticket>
    <support_ticket>
      <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
      <Cc xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>sample string 1</d4p1:string>
        <d4p1:string>sample string 2</d4p1:string>
        <d4p1:string>sample string 3</d4p1:string>
      </Cc>
      <assigned_by_id>1</assigned_by_id>
      <assigned_to_full_name>sample string 1</assigned_to_full_name>
      <assigned_to_id>1</assigned_to_id>
      <body>sample string 2</body>
      <brand_id>1</brand_id>
      <date_created>2019-06-27T06:56:58.6709898-04:00</date_created>
      <date_last_modified>2019-06-27T06:56:58.6709898-04:00</date_last_modified>
      <date_resolved>2019-06-27T06:56:58.6709898-04:00</date_resolved>
      <date_sla_failed>2019-06-27T06:56:58.6709898-04:00</date_sla_failed>
      <due_date>2019-06-27T06:56:58.6709898-04:00</due_date>
      <external_id>sample string 6</external_id>
      <form_id>12</form_id>
      <group_id>13</group_id>
      <is_resolved>true</is_resolved>
      <last_modifier_full_name>sample string 5</last_modifier_full_name>
      <overall_status>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <is_resolved>true</is_resolved>
        <name>sample string 2</name>
        <system_type>3</system_type>
      </overall_status>
      <owner xmlns:d4p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d4p1:address1>sample string 1</d4p1:address1>
        <d4p1:alternate_phone_number>sample string 3</d4p1:alternate_phone_number>
        <d4p1:city>sample string 4</d4p1:city>
        <d4p1:company_name>sample string 5</d4p1:company_name>
        <d4p1:country>sample string 6</d4p1:country>
        <d4p1:customerid>2</d4p1:customerid>
        <d4p1:date_time_format>
          <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
          <d4p1:adjust_for_daylight_savings>true</d4p1:adjust_for_daylight_savings>
          <d4p1:date_format>
            <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
            <d4p1:name>sample string 1</d4p1:name>
          </d4p1:date_format>
          <d4p1:time_format>
            <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
            <d4p1:name>sample string 1</d4p1:name>
          </d4p1:time_format>
        </d4p1:date_time_format>
        <d4p1:description>sample string 7</d4p1:description>
        <d4p1:emailaddress>sample string 17</d4p1:emailaddress>
        <d4p1:full_name>sample string 8</d4p1:full_name>
        <d4p1:is_active>true</d4p1:is_active>
        <d4p1:is_agent>true</d4p1:is_agent>
        <d4p1:location>sample string 11</d4p1:location>
        <d4p1:phone_number>sample string 12</d4p1:phone_number>
        <d4p1:postal_code>sample string 13</d4p1:postal_code>
        <d4p1:signature>sample string 14</d4p1:signature>
        <d4p1:title>sample string 15</d4p1:title>
        <d4p1:username>sample string 16</d4p1:username>
      </owner>
      <priority>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </priority>
      <product xmlns:d4p1="http://schemas.datacontract.org/2004/07/Ticket.Api.Org">
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <d4p1:description>sample string 1</d4p1:description>
        <d4p1:name>sample string 2</d4p1:name>
      </product>
      <row_guid>sample string 8</row_guid>
      <source>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </source>
      <sub_id>9</sub_id>
      <subject>sample string 10</subject>
      <tags xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:long>1</d4p1:long>
        <d4p1:long>2</d4p1:long>
        <d4p1:long>3</d4p1:long>
      </tags>
      <ticket_type>
        <id xmlns="http://schemas.datacontract.org/2004/07/Ticket.Api">1</id>
        <name>sample string 1</name>
        <system_type>2</system_type>
      </ticket_type>
      <views>11</views>
    </support_ticket>
  </tickets>
</support_tickets_page>